Payment can be made by debit or credit card using our secure automated telephone line, 020 8371 2800, selecting option 1 followed by option 1. Payment can also be made securely online by registering your account with us on our website.
These payment methods are simple to use, ensuring your payment is allocated to your account immediately.
You can receive your rent invoice by email by registering your account with us on our website and selecting the paperless billing option.
If you are already registered on our website, please log in to your account, select ‘My Account’ and select ‘Email’ as your preferred ‘Method of Correspondence’, selecting ‘Update Contact Details’ to confirm.
Payment confirmation is emailed automatically following online payments on our website.
You can view and print confirmation of your account balance online on our website.
You can view and print a confirmation of your account balance online via your Homeowner Online Services account, free of charge.
Should you require detailed account information or your solicitor asks you to obtain formal confirmation in connection with a property sale, please see How do I get a statement of account when I am selling my property.
Ground rent is payable as set out in your lease. When you purchased your property, your solicitor should have explained the lease terms to you. You may wish to contact your solicitor if you have queries regarding your lease terms. If you are already registered on our website, please log in to your account, select ' Homeowner information' for confirmation on your ground rent.
Please contact our Ground Rent department who will be pleased to assist you. Our client may have purchased an interest in your property very recently and the previous Landlord may not have forwarded your payment to our client yet.
Groundrent is payable in accordance with the terms of the lease, however if you are not in a position at the present time to pay the balance due in full, we may be able to offer you a payment plan to assist you. Please contact us here to request a payment plan.
Please contact us here to request a refund. Please note that refunds are issued by bank transfer and can take up to 28 days to be processed.
Apportionment of ground rent should be dealt with by your solicitor on your behalf at the point of sale/purchase.