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Please read these terms and conditions carefully. By using the website you are agreeing to these terms. If you do not agree to these terms, please do not use the website.

Accessing your account

You must choose a valid account number and password so that you can log on to our Internet service, access your account details and make any payments. When you use your account number and password you are authorising us to carry out all the instructions you have given us on this site.


We will only allow you to log on and use the online payment section of the site if you use your account number and password. These credentials are for your use only. Please treat them as confidential. Please do not write them down or give them to anyone else. If you think that somebody may know your account number and password, you can change your password immediately through the website or by contacting us.

Contacting you

Your e-mail address must be valid and up-to-date. If you change your e-mail address, you should let us know immediately by logging into your account.

Contacting us

You can contact us via our Contact Us form or telephone using the contact details below.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, whether registered or unregistered and including all rights to apply for registration.

The copyright in the material contained in this website belongs to the relevant licensed owner or us. Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner's written permission.

The images, logos and names on this website which identify Estates & Management Limited are our trademarks. Nothing on this website gives anyone any licence or right to any image, logo or name.

Acceptable use policy

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.  You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.  Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.  You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.  If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


You may only link to our home page with our prior written consent and subject to the following. Any link established must be done in such a way that it is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You must not establish a link to our site in any website that is not owned by you.  Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.  We reserve the right to withdraw linking permission without prior warning or notice.  The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.


When you supply personal information to us we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it. In general, any information you provide to us will only be used by us. Your information will only be disclosed where we are obliged by law to do so. We will hold your personal information on our systems for as long as you remain a tenant customer. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Your information may be used to allow us to contact you for "service administration purposes", this means that we may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that a particular service has been changed.


Changes to terms and conditions and site

We have the right to change these terms and conditions at any time by updating the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions.  We may update and change our site from time to time to reflect changes to our users' needs, our business priorities or for other reasons.  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of our site for business or operational reasons.


Although we have taken care in preparing the contents of this website, we do not warrant that the information in this website is accurate, complete or up-to-date.

We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free. We are not responsible if you cannot access or use the site due to the failure of any machine, communications link or computer systems, or anything beyond our reasonable control.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.  We have no control over the contents of those sites or resources.

Jurisdiction and law

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. 

Registered office: Berkeley House, 304 Regents Park Road, London, N3 2JX.
Company Registration number: 03244100.