Location: Finchley Central N3
Job Description:
Working hours: Monday to Friday, from 9:00 am to 5:30 pm, with one hour for lunch
Reporting to: Team Manager
Job purpose: To provide administrative and telephone support to one of our teams, working flexibly and conscientiously, in a rapidly developing office environment.
Terms: Permanent, full time position with a six-month probationary period and 20 days holiday + bank holidays
Salary: £23,200
Key accountabilities:
- Handle high volumes of correspondence and telephone calls from leaseholders and their agents, responding accurately and efficiently to a wide range of property related queries
- Process payments
- Review leases and title documents to resolve queries and ensure our property database is accurately maintained
- Adhere to company procedures and policies maintaining professionalism at all times
- Investigate queries and solve problems using initiative
Skills and abilities - essential:
- GCSE or equivalent in English and Maths, with a result of C or above
- Excellent communication skills and commitment to displaying courtesy and professionalism at all times
- Outstanding attention to detail and accuracy
- Basic use of Word and Excel
- Good organisational skills
Skills and abilities - desirable:
- Previous experience in customer services
- Previous experience in administrative services
- Previous experience in or knowledge of leasehold property
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