Working hours: Monday to Friday, from 9:00 am to 5:30 pm, with one hour for lunch Reporting to: Team Manager Job purpose: To provide administrative and telephone support to one of our teams, working flexibly and conscientiously, in a rapidly developing office environment. Terms: Permanent, full time position with a six-month probationary period and 20 days holiday + bank holidays Salary: £21,500
Key accountabilities:
Handle high volumes of correspondence and telephone calls from leaseholders and their agents, responding accurately and efficiently to a wide range of property related queries
Process payments
Review leases and title documents to resolve queries and ensure our property database is accurately maintained
Adhere to company procedures and policies maintaining professionalism at all times
Investigate queries and solve problems using initiative
Skills and abilities - essential:
GCSE or equivalent in English and Maths, with a result of C or above
Excellent communication skills and commitment to displaying courtesy and professionalism at all times
Outstanding attention to detail and accuracy
Basic use of Word and Excel
Good organisational skills
Skills and abilities - desirable:
Previous experience in customer services
Previous experience in administrative services
Previous experience in or knowledge of leasehold property
