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Location: Finchley Central N3  

Job Description: 
Working hours: Monday to Friday, from 9:00 am to 5:30 pm, with one hour for lunch 
Reporting to: Team Manager 
Job purpose: To provide administrative and telephone support to one of our teams, working flexibly and conscientiously, in a rapidly developing office environment. 
Terms: Permanent, full time position with a six-month probationary period and 20 days holiday + bank holidays 
Salary: £23,200
Key accountabilities: 
  • Handle high volumes of correspondence and telephone calls from leaseholders and their agents, responding accurately and efficiently to a wide range of property related queries
  • Process payments
  • Review leases and title documents to resolve queries and ensure our property database is accurately maintained
  • Adhere to company procedures and policies maintaining professionalism at all times
  • Investigate queries and solve problems using initiative  


Skills and abilities - essential: 
  • GCSE or equivalent in English and Maths, with a result of C or above
  • Excellent communication skills and commitment to displaying courtesy and professionalism at all times
  • Outstanding attention to detail and accuracy
  • Basic use of Word and Excel
  • Good organisational skills 


Skills and abilities - desirable: 
  • Previous experience in customer services
  • Previous experience in administrative services
  • Previous experience in or knowledge of leasehold property 



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