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Contact us

Thank you for visiting our website! If you have any questions, comments, or feedback, we’d love to hear from you.

You can reach us by phone or email—we’re always happy to help!

Contact details
Requests without it might take longer to process
Requests with incomplete or other addresses might take longer to process
Your enquiry

If your name has been changed through marriage or deed poll, we will require a copy of the deed or certificate. If there has been a change in ownership, please ask your solicitor to contact us.

Requirements in relation to a sale? Click here.

Are you a Solicitor? Visit our buying or selling page.

If you’re contacting us to inform us that the property is not being sublet, please login to your homeowner portal account, select ‘Sublet Exception’ and following the onscreen instructions.

Please visit our alterations page and complete the online form.

Please visit our extending a lease page and complete the online application for a no obligation quote.

Please note that Estates & Management Ltd is appointed to carry out the landlord’s functions, including the invoicing and collection of ground rent and granting consents under the terms of the leases, appointing specialist agents on behalf of the Landlord where appropriate. E&M does not provide property maintenance services. If you pay a service charge, please contact the property manager invoicing you regarding service charges and the management and maintenance of the development.

Please login to your online portal account and select ‘Property management information’ to view contact details for your property manager. Your property manager will be able to assist you. Please refer to Companies House for up-to-date information regarding a management company party to your lease. If you do not believe you have a property manager and pay a service charge, please refer to your lease for further information about maintenance and management responsibilities.

If you have contacted your RTM company or property manager and they have been unable to help, you can complete this form.

Please note that the application form to register a new sublet and renew your existing sublet is available online for a reduced fee. Please update us by logging in to your online portal account and selecting “Subletting Registration” or “Subletting Renewal Rolling” and following the onscreen instructions.

Please refer to your lease agreement for confirmation on the sublet requirements. You should have obtained a copy of your lease agreement when you purchased the property. If you are unable to locate a copy, you may apply for a copy online by logging in to your account, selecting “Request copy of request“ and following the onscreen instructions and making payment of the fee.

Please only complete this contact us form if you are unable to see the above-mentioned forms on your online account.

Please get in touch...

Telephone

Customer services: 020 8371 2800
Monday - Friday 9am - 4pm

Telephone payments: 012 3438 3504
Available 24/7, 365

Address

Estates & Management Ltd
Berkeley House
304 Regents Park Road
London
N3 2JX

DX

DX: 417801 Finchley 4